Shipping policy

Shipping Policy

At ROSEN VII, we carefully process each order to ensure your jewelry arrives safely and securely.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive tracking information when available.

Estimated Delivery

Estimated delivery times may vary depending on your location and the shipping method available for your order. Most orders are expected to arrive within 7–15 business days after processing.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier delays, customs, weather, holidays, or other circumstances outside of our control.

Multiple Items

In some cases, items within the same order may arrive in separate packages or at different times.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify the delivery address.

Lost or Delayed Packages

If your order appears significantly delayed or you experience an issue with delivery, please contact us and we will assist you in reviewing the shipment.

Questions

For questions regarding your order or shipping, contact us at support@rosenvii.com.

One important thing: don’t press Publish yet. The 7–15 business day estimate should match the actual shipping estimate shown by the supplier for the products we’re selling. Since that’s the part that could cause customer problems, I want us to verify it before publishing.